Frequently asked questions

What is counselling? 什么是辅导?

Counselling provides you with a safe environment, where you can express yourself freely without feeling fear. Our experienced and trained counsellors use the professional skills to listen to your words and guide you to control your thoughts, feelings and experiences, challenge your own living environment and to be yourself. 辅导为您提供了一个安全的环境,您可以不用担心地自由表达自己。辅导员会使用专业技能来聆听您的言语,并指导您控制自己的思想,感受和经验,挑战自己的生活环境并做回自己。

Why counselling is important? 为什么辅导很重要?

Counselling helps people to identify the problems and crisis they are facing, and encourages them to take positive steps to resolve the issues. 辅导帮助人们发现他们面对的问题和危机,并鼓励他们采取积极的方法来解决问题。

Is there any difference between counselling and talking with friends? 辅导和与朋友聊天有什么区别?

It cannot be denied that friend is a good listener who will give you some effective suggestions and caring. However, the professional counsellor is the only one who can help to improve your mental state and obtain cognitive and emotional skills, which the effect cannot be achieved if you are talking with your friends. Also, it will not cause the interpersonal difficulties due to excessive complaints with friends. 无可否认朋友是一个很好的倾听者,他们会给您一些有效的建议和关怀。但是,专业的辅导员是可以帮助改善您的精神状态并获得认知和情感技能的人,如果您与朋友交谈,这种效果是无法实现的。而且,它不会因与朋友的过多抱怨而导致人际交往困难。

Is there any privacy and confidentiality in the counselling session? 辅导过程是否有任何隐私和保密性?

Yes, we absolutely keep all the client’s information as private and confidential. Client’s information will be disclosed to certain third party with the permission of client. The privacy and confidentiality on the clients’ information are invalid if the risk of harming themselves or others to be found by our counsellors or if the court order to provide information regarding the clients. 我们绝对将客户的所有信息保密。客户的信息将在客户许可的情况下透露给某些第三方。如果我们的辅导员发现您有伤害自己或他人的风险,或者法院下令提供有关客户的信息,则客户信息的隐私和机密性将无效。

What is a Clinical Psychologist? 谁是临床心理师?

A clinical psychologist specialises in the assessment, diagnosis, and psychological treatment of mental illness, behavioural, and emotional disorders across the lifespan. A clinical psychologist is able to assess the causes of psychological distress and then help develop a management or treatment plan for stabilisation or recovery. 临床心理师专长于评估、诊断和治疗各个生命阶段的人的心理问题,行为和情感障碍。临床心理师能够评估心理困扰的原因,然后帮助制定稳定或恢复的治疗方案。

What skills do clinical psychologists have? 临床心理师具备哪些技能?

Clinical psychologists are trained in the assessment and diagnosis of mental illnesses and psychological problems. They understand the broad expanse of mental health issues and how they may occur at any age. They use psychological tests in order to assess issues and be more effective in understanding and treating those psychological distress. Besides, clinical psychologists use a range of techniques and therapies to treat mental health disorders. They hold particular skills to solve complex clinical psychology problems requiring individually-tailored treatment. 临床心理师接受过评估和诊断精神疾病和心理问题的培训。他们了解广泛的心理健康问题以及明白不同年龄阶段的人所面对的心理问题。他们使用心理测验来评估问题并更有效地理解和治疗这些心理困扰。此外,临床心理师还使用各种技术和疗法来治疗精神疾病。他们具有解决需要个体定制治疗的复杂临床心理学问题的特殊技能。

Are Clinical Psychologists medical doctors? 临床心理师是医生吗?

No. Clinical psychologists are not medical doctors and do not prescribe medications, they use psychological therapies. 不是。临床心理师不是医生,也不能开药,他们是使用心理疗法来帮助有心理健康问题的人。

How long does the session last? 一个疗程大概多长时间?

1 session normally is 45 minutes to 1 hour. The number of session is basically based on the client’s requirement, problem and situation. The clients are suggested to consult with our psychologist/counsellors to define an optimal choice. 一个疗程通常为45分钟至1小时。疗程次数取决于客户的需求,问题和情况。建议客户咨询我们的心理师/辅导员以定义最佳选择。

How to make an appointment? 我该如何预约?

You may fill in the form ( or Whatsapp us at 013 - 2888632. You may also email us at if you have any questions. Thank you. 您可以填写表格 ( 或Whatsapp我们,电话号码是 013 - 2888632 。如果您有任何疑问,也可以电邮至 。谢谢。

What if I arrive late for appointment? 如果我迟到,怎么办?

If you arrive late for an appointment, only the remaining time of the session will be available. For example: You arrive at 10:20 a.m. for 10 – 11 a.m. session, the session will still end at 11 a.m., only 40 minutes will be available, but the full schedules session will be billed. 如果您迟到,仅剩余时间会面。打个比方,您预约10-11时与心理师见面,可是在上午10时20分才出席,该会面仍将在上午11时结束,只有40分钟的会面时间,但是将为整个会面安排计费。

Can I reschedule or cancel my appointment? 我可以改期或取消预约吗?

Yes, you can reschedule or cancel appointment at least 24 hours before the session. You will be charged the full fee for sessions cancelled with less than 24 hours’ notice. 您可以在会议开始前24小时联络心理师以重新安排时间或取消会面。如果在少于24小时内通知的情况下取消会面,则将向您收取全额费用(紧急事件除外)。